Refund policy
RETURN & REFUND POLICY - ELEVEN SEVENTEEN
Effective Date: July 2026
At ELEVEN SEVENTEEN, customer satisfaction is important to us. This Return & Refund Policy explains how returns,
exchanges, and refunds are handled for purchases made through our store.
Return Eligibility
Returns must be requested within 14 days of delivery.
Items must be:
• Unworn
• Unwashed
• Free of stains, odors, or damage
• In original packaging with tags attached
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
• Sale or clearance items
• Limited edition drops
• Customized or personalized items
• Gift cards
Refund Process
Once your return is received and inspected, we will notify you of approval or denial of your refund.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or
card provider.
Exchanges
Exchanges are subject to product availability. If your requested size or item is unavailable, store credit may be offered.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 72 hours of delivery at
Barry@xixviiholdings.com with photos and order details.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Contact Us
XI : XVII Holdings LLC
1635 Old 41 Hwy Ste 112-136
Kennesaw, GA 30152
Email: Barry@xixviiholdings.com